Most issues stem from problems in communication. Before you file a complaint, speak to the real estate professional in question, or to a principal broker in the firm. Try to have an open, honest discussion to resolve your issue!
If this doesn’t work, contact RACM and attempt an informal dispute resolution, like mediation or ombudsman before filing a complaint.
Mediation/Ombudsman is a process in which people in dispute can use to reach agreement. With the help of an impartial mediator they work toward a mutually acceptable solution. REALTORS® have the ability to mediate otherwise – arbitrable disputes.
For further details contact Colleen Pappas at 508-832-6600 ext. 2 or via email at firstname.lastname@example.org.