Dispute Resolution

Need to resolve a dispute?

Have questions about filing an ethics complaint? Want to know what the process is like?

Arbitrable Issues

Here are some examples of issues that can be decided by arbitration:

Contractual disputes between firms
Specific non-contractual disputes between firms

Before You File A Complaint

RACM is responsible for enforcing NAR’s Code of Ethics. Read more about the process in NAR’s brochure.

Here are some important things to know before filing an ethics complaint:

NAR’s code of ethics only applies to REALTORS® and REALTOR®-ASSOCIATES
Most issues stem from problems in communication. Before you file a complaint, speak to the real estate professional in question, or to a principal broker in the firm. Try to have an open, honest discussion to resolve your issue!
If this doesn’t work, contact RACM and attempt an informal dispute resolution, like mediation or ombudsman before filing a complaint.

Mediation/Ombudsman Program

Mediation/Ombudsman is a process in which people in dispute can use to reach agreement. With the help of an impartial mediator they work toward a mutually acceptable solution. REALTORS® have the ability to mediate otherwise – arbitrable disputes.

For further details contact Colleen Pappas at 508-832-6600 ext. 2 or via email at cpappas@realtorscentralma.org.

You can also learn more here.